FAQs

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Our products are made on demand, which means it takes 2–5 business days to create and fulfill your order. After fulfillment, shipping times vary by destination:

USA: 2–5 business days
Canada: 2–6 business days
International: 8–21 business days

Please note that these are estimated times and actual delivery may vary depending on factors like carrier delays or customs processing.

Do you ship internationally?
Yes! We ship worldwide. International shipping times range from 8–21 business days after fulfillment. Please be aware that customs fees or import taxes may apply, depending on your country's regulations.

How can I track my order?
Once your order is fulfilled and shipped, you'll receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.

Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us at support@humannotmachine.store within 12 hours of placing it. We'll do our best to accommodate your request, but once an order enters production, changes may not be possible.

Product Info & Fit

How do your sizes run?
Our apparel features a modern, relaxed fit. If you're between sizes or prefer a looser style, we recommend sizing up.

Do you offer unisex or gender-neutral sizing?
Absolutely. Our clothing is designed with a unisex fit in mind, ensuring comfort and style for everyone.

How should I wash and care for my clothes?
To keep your clothes looking fresh:

Machine wash cold, inside out
Tumble dry low or hang to dry
Avoid bleach and high heat

Are your clothes ethically made or sustainably sourced?
We collaborate with partners who share our commitment to ethical labor practices and responsible sourcing. Our products are crafted with care, reflecting our values of intentional, human-centered design.

Returns & Exchanges

How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery for unworn, unwashed, and undamaged items. To initiate a return or exchange, please email us at support@humannotmachine.store with your order number and reason for return. We'll provide instructions and the return shipping address.

What if I received the wrong item or something was damaged?
We're sorry for the inconvenience. Please contact us at support@humannotmachine.store with your order number and a photo of the issue. We'll make it right promptly.

About the Brand

What does “Human Not Machine” mean?
It's a reminder that we're more than algorithms and automation. We're artists, thinkers, and rebels. Every design and stitch is made with purpose and emotion, not by machines.

Who’s behind the brand?
Human Not Machine is an independent project born from a love of design, culture, and authenticity. Built by a real person—not a faceless company.

How do I stay updated on drops or new releases?
Join our newsletter at the bottom of the page or follow us on social media. No spam—just new drops and exclusive deals.

Do you collaborate with artists or designers?
Absolutely. If you're an artist, designer, or creator and want to collaborate, reach out to us at support@humannotmachine.store with your portfolio or pitch.